TERMS AND CONDITIONS FOR SALE AND DELIVERY, NERTHUS APS (WWW.PUNALPIN.COM)
The terms and conditions of sale and supply below apply to all deliveries from Nerthus ApS via the www.punalpin.com website.
Thus, agreements will only be entered into on punalpin.dk if the buyer declares his acceptance with these terms and conditions of sale and supply. The buyer must be over the age of 18 in order to conduct transactions with Nerthus ApS.
The prices shown at punalpin.com are in euros including 25% VAT.
The buyer also pays postage for dispatch of the order in accordance with PostNord’s rates. Nerthus ApS does not levy any additional delivery charges.
All prices on the website are subject to changes in prices and charges and printing errors.
The price stated at the time of ordering is the final price.
2. Order Confirmation
Once the buyer has submitted an order to Nerthus ApS, Nerthus ApS sends an order confirmation to the buyer by e-mail as an acceptance of the purchase.
As soon as an order is dispatched by Nerthus ApS, the buyer receives a confirmation of delivery in the form of an e-mail.
Orders submitted directly to recipient addresses have a postage charge added in accordance with PostNord’s rates. Nerthus ApS does not levy any additional delivery charges.
All dispatches are mailed via PostNord. If there is no one at home at the recipient address, PostNord or the local postal service will provide notification that the package can be collected from the local post office. Nerthus ApS accepts no liability for any additional inconvenience to the recipient if it is necessary to collect the goods. An exception to the above applies to UK customers, to whom orders will be submitted with DHL delivery.
Nerthus ApS endeavours to dispatch the goods ordered within 1–4 days, but slightly longer delivery times should be expected in connection with public holidays and holiday periods.
4. Payment terms
The following payment cards can be used at punalpin.com:
– Dankort and VISA/Dankort
– VISA Electron
All prices at punalpin.com are inclusive of VAT and other duties. Nerthus ApS does not charge a card fee.
There is no option to pay by cash on delivery, bank transfer or cheque.
Payment is not taken until the goods are dispatched. Only then will the amount be deducted from the buyer’s account.
All payments at punalpin.dk are transacted via a secure connection (SSL encryption), monitored by Nets (formerly PBS).
When completing payment information:
Card number: The 16 digits on the front of the payment card.
Expiry date: The month and year are indicated on the front. Enter the four digits.
Cardholder Verification Code: The last three digits on the reverse of the payment card.
A two-year right of remedy for defect applies from the date of receipt, pursuant to the Danish Sale of Goods Act. This means, for example, that the buyer can have the goods exchanged or get a refund or price reduction if the goods are defective.
Any complaints must be made directly to Nerthus ApS at the earliest opportunity and within a reasonable time after discovery of the defect. An explanation must be given in writing describing the nature of the defect, and whether the buyer requires an exchange, refund or price reduction.
When an item subject to a complaint is returned, a copy of the invoice must be enclosed with the return package. Nerthus ApS does not accept goods sent by cash on delivery, or sent without the postage having been paid. The return postage costs will be refunded if the complaint is justified.
See clause 10. “Company information” for contact details – to be used with a return package.
6. Right of cancellation
Pursuant to section 18, subsection 2(1), see section 7, subsection 2(1), of the Danish Consumer Contracts Act, there is no right of cancellation in respect of goods from Nerthus ApS, as the only products sold are dietary supplements, which are categorised as “foodstuffs for ongoing household consumption”.
7. Data recording
The following information must be provided to enable a buyer to enter into a contract with Nerthus ApS:
• Telephone number
• E-mail address
Nerthus ApS records this personal data in order to be able to supply the goods to the buyer.
Any collection of personal data via punalpin.dk is always with the buyer’s express consent, whereby the buyer is informed of exactly what information is being collected, and why.
The data controllers at Nerthus ApS are Henrik Byrial Jakobsen and Ina Giversen. The data controllers have access to the information recorded about the buyer.
Nerthus ApS does not store customer information or transmit it in encrypted form.
Information submitted to Nerthus ApS is not in any way passed on or sold to any third party, and Nerthus ApS does not record any sensitive personal data.
Anyone who has registered with Nerthus ApS always has the right to object to such recording. The buyer is also entitled to inspect the information recorded about himself/herself. The buyer has these rights under the Danish Data Protection Act, and any enquiries in this regard should thus be directed to Nerthus ApS via e-mail: firstname.lastname@example.org.
8. Log statistics
Log statistics are used at punalpin.dk; this means that a statistical system collects information that could provide a picture of the number of visitors to a website, where they are from, where they left the website, etc.
Log statistics are used for the sole purpose of optimising punalpin.com.
Cookies are used at punalpin.com for the purpose of optimising the website and its functionality, thus improving the user experience for the buyer.
Buyers can delete cookies from their computers at any time. To delete cookies in Internet Explorer, select from the menu: “Tools” -> “Internet options” -> “General” -> “Browsing history/Delete… Cookies and website data”. However, Nerthus ApS wishes to draw attention to the fact that deleted cookies may impair the usability of punalpin.dk or parts thereof.
10. Company information
Tel. +45 5354 0003
CVR no.: DK 33 26 80 17
Year of establishment: 2010
Monday–Thursday 9 am – 4 pm
Friday 9 am – 2 pm
Transactions are subject to varying prices, availability of products and printing errors.
12. Applicable law and jurisdiction
Contracts entered into in accordance with these standard terms and conditions are subject to Danish law. Any disputes arising from this contract shall be brought before the Danish courts.
These terms and conditions take effect as of 24th of September 2014.